Please read these Terms and Conditions ("Terms") carefully before using Avanzu's R&D tax incentive management platform and services (collectively, the "Services"). These Terms constitute a legally binding agreement between you and 101010 Pty Ltd trading as Avanzu ("Avanzu," "we," "us," or "our").
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. If you do not agree with any part of these Terms, you must not use our Services.
Avanzu provides a software-as-a-service (SaaS) platform designed to help Australian businesses manage Research and Development (R&D) tax incentive claims. Our Services include:
Our Services are designed to streamline administrative workflows and data organisation related to R&D tax incentive compliance.
Avanzu is a software technology company, not an accounting firm, tax advisor, registered tax agent, or professional services provider. We do not provide accounting, tax, legal, or financial advice.
Nothing provided through our Services, including software outputs, reports, calculations, rebate estimates, documentation, guides, templates, customer support communications, or any other materials, constitutes professional advice of any kind. All information, calculations, and reports generated by our platform are provided for informational and organisational purposes only.
You are solely responsible for:
We strongly recommend engaging qualified tax professionals, registered tax agents, or R&D tax specialists to review all outputs from our platform before submitting any claims or making tax-related decisions. Avanzu makes no representations or warranties regarding the accuracy, completeness, suitability, or fitness for purpose of any information or outputs provided through our Services.
To use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for:
You may not share your account credentials with others. You must be at least 18 years old to create an account.
When you use our Services, we collect and process account information, profile information, R&D activity data, Google OAuth authentication details, and read-only financial data from connected integrations such as Xero. We do not write to, modify, or update any data in your connected accounting software. For complete details on how we collect, use, store, and protect your data, please refer to our Privacy Policy.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
Our Services integrate with third-party platforms, including Xero and Google. Your use of these integrations is subject to your separate agreements with those third parties, their respective terms and privacy policies, and authorisation requirements for data access. We are not responsible for the availability, accuracy, or functionality of third-party services. You may disconnect third-party integrations at any time through your account settings.
All content, features, functionality, software, designs, text, graphics, logos, and other materials provided through our Services are owned by Avanzu or our licensors and are protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for your internal business purposes. You may not copy, modify, distribute, sell, or lease any part of our Services, reverse engineer our software, or create derivative works. Your data and content remain your property.
Access to our Services requires payment. Fees are payable in advance, charged in Australian Dollars (AUD) unless otherwise specified, and non-refundable except as required by law or as specified in our refund policy.
You must provide valid payment information and authorise us to charge your payment method for all applicable fees.
We reserve the right to modify our pricing with at least 30 days' advance notice. Continued use after a price change constitutes acceptance of the new pricing.
If payment fails, we may suspend or terminate your access. Refunds are handled on a case-by-case basis in accordance with Australian Consumer Law. Contact support@avanzu.com to request a refund.
We strive to provide reliable and continuous service, but we do not guarantee that our Services will be uninterrupted, error-free, or completely secure. We reserve the right to modify, suspend, or discontinue any part of our Services at any time, perform scheduled maintenance with reasonable notice, and make emergency changes to address security or performance issues.
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments. However, no system is completely secure. While we maintain regular backups, you are responsible for maintaining your own copies of critical data and should regularly export your data from our platform.
To the maximum extent permitted by Australian law, Avanzu and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our Services, including loss of profits, revenue, business opportunities, or data; tax liabilities, penalties, interest, or audit costs; errors in calculations or reports; or third-party service failures.
Our total aggregate liability for any claims arising from these Terms or your use of our Services shall not exceed the total amount you paid to Avanzu in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Australian Consumer Law.
You agree to indemnify, defend, and hold harmless Avanzu and its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use or misuse of our Services, your violation of these Terms or any laws, your R&D tax claims or interactions with tax authorities, or any inaccurate information you provide.
You may terminate your account at any time through your account settings or by contacting support@avanzu.com. Termination does not entitle you to a refund of any prepaid fees.
We reserve the right to suspend or terminate your access immediately, without notice, if you violate these Terms, fail to pay applicable fees, engage in harmful conduct, or where required by law. Upon termination, your right to access our Services immediately ceases.
Upon account termination, we will delete or anonymise your personal data within 90 days, except where retention is required by Australian tax, accounting, or other legal obligations (typically 7 years for financial records), necessary to resolve disputes, or the data has been aggregated and anonymised. You may request a copy of your data before terminating your account.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or rights you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be lawfully excluded.
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales. Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@avanzu.com. We will attempt to resolve disputes in good faith within 30 days.
We may modify these Terms at any time. We will post the updated Terms on this page with a new "Last Updated" date, notify you of material changes via email or platform notification at least 14 days before they take effect, and obtain your consent where required by law. Your continued use of our Services after the effective date constitutes acceptance of those changes.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Avanzu and supersede any prior agreements. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right does not constitute a waiver. You may not assign these Terms without our consent; we may assign to any affiliate or successor. We are not liable for failure or delay in performance due to circumstances beyond our reasonable control.
Avanzu is not affiliated with, endorsed by, or officially connected with Google LLC, Xero Limited, Microsoft Corporation, or any of their subsidiaries or affiliates. Any references to their products, services, or trademarks are made solely to indicate compatibility and integration capabilities under the fair use doctrine of trademark law. All such trademarks are the property of their respective owners.
If you have questions about these Terms and Conditions, please contact us:
Avanzu