Terms & Conditions

Last Updated: October 28, 2025

Please read these Terms and Conditions (“Terms”) carefully before using Avanzu’s R&D tax incentive management platform and services (collectively, the “Services”). These Terms constitute a legally binding agreement between you and 101010 Pty Ltd trading as Avanzu (“Avanzu,” “we,” “us,” or “our”).

1. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree with any part of these Terms, you must not use our Services.

2. Description of Services

Avanzu provides a software-as-a-service (SaaS) platform designed to help Australian businesses manage Research and Development (R&D) tax incentive claims. Our Services include:

• Integration with accounting software (including Xero) to sync financial data
• Tools for tracking R&D activities, expenses, and employee time
• Transaction allocation and categorization features
• Automated calculations and rebate estimates
• Compliance reporting and documentation management
• Export capabilities for data and reports

Our Services are designed to streamline administrative workflows and data organization related to R&D tax incentive compliance.

3. No Professional Advice Disclaimer

Avanzu is a software technology company, not an accounting firm, tax advisor, registered tax agent, or professional services provider. We do not provide accounting, tax, legal, or financial advice.

Nothing provided through our Services—including software outputs, reports, calculations, rebate estimates, documentation, guides, templates, customer support communications, or any other materials—constitutes professional advice of any kind.

All information, calculations, and reports generated by our platform are provided for informational and organizational purposes only. You should not rely on any outputs from our Services as a substitute for professional advice from qualified accountants, tax advisors, or legal professionals.

You are solely responsible for:

• Seeking independent professional advice from qualified tax professionals before making any R&D tax claim decisions
• Verifying the accuracy and completeness of all data, calculations, and reports
• Ensuring compliance with all applicable Australian tax laws, regulations, and Australian Taxation Office (ATO) requirements
• Making your own independent assessment of your R&D tax incentive eligibility
• All decisions made in connection with your use of our Services

We strongly recommend engaging qualified tax professionals, registered tax agents, or R&D tax specialists to review all outputs from our platform before submitting any claims or making tax-related decisions.

Avanzu makes no representations or warranties regarding the accuracy, completeness, suitability, or fitness for purpose of any information or outputs provided through our Services for your specific circumstances.

4. Account Registration and Responsibilities

To use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, whether authorized or not
• Notifying us immediately at support@avanzu.com of any unauthorized access or security breach
• Ensuring that all information you provide is accurate, current, and complete
• Updating your account information promptly when it changes

You may not share your account credentials with others or allow others to access your account. You must be at least 18 years old to create an account.

5. Data Collection and Usage

When you use our Services, we collect and process various types of information to provide and improve our platform. This includes:

Information You Provide

• Account information (name, email address, company name, billing details)
• Profile information (job title, contact details)
• R&D activity data, project descriptions, and employee time tracking information

Authentication Data

• Google OAuth authentication details (email address, name, profile picture)

Financial Data from Integrations

When you connect your Xero account, we access the following data on a read-only basis:

• Chart of accounts and account details
• Bank transactions, invoices, bills, and payments
• Employee records and payroll information
• Organization details and financial year settings

We do not write to, modify, or update any data in your connected accounting software.

Automatically Collected Information

• Usage data (features accessed, pages viewed, time spent on platform)
• Device information (browser type, operating system, IP address)
• Log data (access times, errors, performance metrics)
• Cookies and tracking technologies for authentication and analytics

We use this information to:

• Provide, maintain, and improve our Services
• Process and display your financial data for R&D tax compliance management
• Communicate with you about your account, service updates, and support requests
• Analyze usage patterns to enhance features and user experience
• Ensure security and prevent fraud or unauthorized access
• Comply with legal and regulatory obligations

For complete details on how we collect, use, store, and protect your data, please refer to our Privacy Policy.

6. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems, other user accounts, or connected services
• Interfere with or disrupt the integrity, performance, or security of our Services
• Use our Services to transmit viruses, malware, or other harmful code
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Scrape, copy, or extract data from our Services using automated means without permission
• Use our Services in any manner that could damage, disable, or impair our infrastructure
• Remove, obscure, or alter any proprietary notices on our Services
• Use our Services to compete with us or develop competing products

7. Third-Party Integrations

Our Services integrate with third-party platforms, including Xero and Google. Your use of these integrations is subject to:

• Your separate agreements with those third parties
• Their respective terms of service and privacy policies
• Authorization and consent requirements for data access

We are not responsible for the availability, accuracy, or functionality of third-party services. If a third-party integration becomes unavailable, we may cease providing related features without liability.

You may disconnect third-party integrations at any time through your account settings.

8. Intellectual Property

All content, features, functionality, software, designs, text, graphics, logos, and other materials provided through our Services are owned by Avanzu or our licensors and are protected by Australian and international copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes in accordance with these Terms. You may not:

• Copy, modify, distribute, sell, or lease any part of our Services
• Reverse engineer, decompile, or attempt to extract source code from our software
• Create derivative works based on our Services
• Use our intellectual property without our express written permission

Your data and content remain your property, and you retain all rights to it.

9. Payment and Billing

Subscription Fees

Access to our Services requires a paid subscription. All fees are:

• Payable in advance according to your selected billing cycle (monthly or annual)
• Charged in Australian Dollars (AUD) unless otherwise specified
• Non-refundable except as required by law or as specified in our refund policy

Payment Methods

You must provide valid payment information and authorize us to charge your payment method for all applicable fees. You are responsible for all charges incurred under your account.

Price Changes

We reserve the right to modify our pricing with at least 30 days’ advance notice. Continued use of our Services after a price change constitutes acceptance of the new pricing.

Failed Payments

If payment fails, we may suspend or terminate your access to our Services. You remain responsible for all outstanding fees.

Refunds

Refunds are handled on a case-by-case basis in accordance with Australian Consumer Law. Contact support@avanzu.com to request a refund.

10. Service Availability and Modifications

We strive to provide reliable and continuous service, but we do not guarantee that our Services will be uninterrupted, error-free, or completely secure. We reserve the right to:

• Modify, suspend, or discontinue any part of our Services at any time
• Perform scheduled maintenance with reasonable advance notice
• Make emergency changes to address security or performance issues

We are not liable for any interruption, modification, or discontinuation of our Services.

11. Data Security and Backup

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

While we maintain regular backups, you are responsible for maintaining your own copies of critical data. We recommend regularly exporting your data from our platform.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

Avanzu, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our Services, including but not limited to:

• Loss of profits, revenue, business opportunities, or data
• Business interruption or loss of goodwill
• Tax liabilities, penalties, interest, or audit costs
• Errors or inaccuracies in calculations, reports, or other outputs
• Reliance on information provided through our Services
• Unauthorized access to or alteration of your data
• Third-party service failures or integration issues

Our total aggregate liability for any claims arising from or related to these Terms or your use of our Services shall not exceed the total amount you paid to Avanzu in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Australian Consumer Law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Avanzu, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any laws, regulations, or third-party rights
• Your R&D tax claims, filings, or interactions with tax authorities
• Any inaccurate or misleading information you provide

14. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support@avanzu.com. Termination does not entitle you to a refund of any prepaid fees.

Termination by Us

We reserve the right to suspend or terminate your access to our Services immediately, without notice, if:

• You violate these Terms or our Acceptable Use policy
• Your account is inactive for an extended period
• You fail to pay applicable fees
• We believe your conduct is harmful to us, other users, or third parties
• We are required to do so by law or regulation
• We decide to discontinue our Services

Upon termination, your right to access and use our Services immediately ceases. We may delete your data in accordance with our data retention policies, subject to legal requirements.

15. Data Retention and Deletion

Upon account termination or deletion, we will delete or anonymize your personal data within 90 days, except where:

• Retention is required by Australian tax, accounting, or other legal obligations (typically 7 years for financial records)
• Retention is necessary to resolve disputes or enforce these Terms
• Data has been aggregated and anonymized for analytics purposes

You may request a copy of your data before terminating your account.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or rights you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be lawfully excluded.

If you are a consumer under Australian Consumer Law and we breach a consumer guarantee, your remedies may include repair, replacement, refund, or compensation, depending on the circumstances.

17. Dispute Resolution and Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for resolution of any disputes.

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@avanzu.com. We will attempt to resolve disputes in good faith within 30 days.

18. Changes to Terms

We may modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. We will:

• Post the updated Terms on this page with a new “Last Updated” date
• Notify you of material changes via email or platform notification at least 14 days before they take effect
• Obtain your consent where required by law

Your continued use of our Services after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree to the updated Terms, you must stop using our Services and may terminate your account.

19. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Avanzu regarding our Services and supersede any prior agreements.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet failures, or other force majeure events.

Notices

We may provide notices to you via email, platform notifications, or by posting on our website. You consent to receive electronic communications from us.

20. Trademark Disclaimer

Avanzu is not affiliated with, endorsed by, or in any way officially connected with Google LLC, Xero Limited, Microsoft Corporation, or any of their subsidiaries or affiliates. The official Google website can be found at https://www.google.com, the official Xero website can be found at https://www.xero.com, and the official Microsoft website can be found at https://www.microsoft.com.

The names “Google”, “Google Workspace”, “Gmail”, and any related logos, trademarks, and service marks are trademarks or registered trademarks of Google LLC. The names “Xero” and any related logos, trademarks, and service marks are trademarks or registered trademarks of Xero Limited. The names “Excel”, “Microsoft”, “Microsoft 365”, and any related logos, trademarks, and service marks are trademarks or registered trademarks of Microsoft Corporation.

Any references to Google, Xero, or Microsoft products, services, or trademarks on our platform are made solely to indicate compatibility and integration capabilities under the fair use doctrine of trademark law. We do not claim any ownership of, or affiliation with, these trademarks. All such trademarks are the property of their respective owners.

21. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: legal@avanzu.com Support: support@avanzu.com Business Name: 101010 Pty Ltd trading as Avanzu